$6.5B F&B Org Improves Manager Effectiveness by Over 50% in 3 Months
When an $6.5B food and beverage organization realized their management ranks were struggling — and their best managers were leaving — they knew something had to change fast. We designed and delivered a targeted intervention that moved the needle on manager effectiveness by more than 50% in just three months.
Challenge
The warning signs were hard to ignore. High potential managers were exiting, and those who remained were rated low on effectiveness. When we dug into the data, the gaps were clear — managers identified accountability as a weak spot, while employees pointed to feedback as the area most in need of improvement. The organization needed a solution that would work quickly and stick.
Solution
We designed semi-custom, interactive workshops delivered across four locations, tailored to address the specific gaps the data had surfaced. The workshops focused on two core areas: aligning goals with strategy so managers could connect their teams’ work to the bigger picture, and setting clear expectations while delivering effective feedback that actually changed behavior.
Result
The impact was swift and measurable. Post-workshop assessments showed improvement for both managers and employees, and manager effectiveness climbed by more than 50% within three months. Perhaps most telling, participants described the workshops as some of the best training they had ever experienced.
Best Practices
Enrolling champions from the start made all the difference. Having credible voices inside the organization advocating for the work — before, during, and after the workshops — created the momentum and social proof needed to drive real behavior change across four locations.